Returns & Refunds Policy
At Pedro du buf Studio, all of our physical art prints, clothing, and custom products are custom made-to-order specifically for you through our printing partner, Printful. Because items do not exist until they are ordered and cannot be easily restocked, our return conditions are highly specific:
1. Damaged, Defective, or Misprinted Items
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- What to do: Do not mail the item back yet. Please take clear photos of the damage or misprint and email them immediately along with your order number to: info@pedrodubuf.nl
- The Resolution: If the issue is a manufacturing or printing error on our part, we will arrange for a free replacement item to be shipped out or issue a full refund at no cost to you.
2. Sizing Issues or Buyer’s Remorse
Because every single order is customized and printed on demand, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size, or choosing the incorrect color variant.
- Please consult the specific size chart graphics provided on our product description pages before finalizing your order to guarantee an accurate fit.
3. Incorrect Shipping Address
If you provide an address that is considered insufficient by the courier, the shipment will be automatically returned to our printing partner’s fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated, valid shipping address with you.
For further validation of our production and structural terms, you may view our printing partner’s underlying operational procedures outlined directly via the Printful Return Policy Link.